Technology Sales and Customer Service Specialist

Come work with our crew of talented geeky-types, selling Apple products and providing customer support in our gorgeous Hamptons’ showroom and service center.

Job Summary

This position plays a dual role of salesperson and dynamic technical troubleshooter. We're looking for dedicated individuals with a passion to simplify and enhance the customer's experience. As the Technology Sales and Customer Service specialist you use problem solving and people skills to create swift resolutions to our customers’ technical problems.

Are you confident with your ability to troubleshoot computer issues over the phone and in person? Do you take pride in your work, aspire to be the best, and work well “tag teaming” with others? Do you delight in creating magic in the lives of customers by connecting them with the right tools for their work, ideas, or creative projects? Do you thrive on understanding other people and using your empathetic and creative intelligence to connect the dots between what they want to accomplish and what tools will support their goals? Do you understand that sales is a creative, supportive profession and not about manipulating people into buying what they don’t need? If you answered yes to these questions, you just may be the Technology Sales and Customer Service Specialist we are looking for!

This is much more than a sales job—the GeekHampton Technology Sales and Customer Service Specialist understands the unique creative culture we serve and embodies our credo: at GeekHampton every person who walks through our doors feels heard, helped, and inspired.

What You’ll Gain

• An in-depth knowledge of Apple products, including how to troubleshoot and make minor fixes.

• Learn how to deliver an exceptional customer experience and how to communicate in a consultative manner with a diverse clientele.

• Know how to further enhance and expand your own use of Apple products and software to support your creative and professional interests.

• Valuable sales training and experience.

• Confidence in your problem-solving and technical abilities.

• Opportunities to gain technical certifications and other skills—it’s up to you how far you want to go!

• An amazing experience working in a beautiful environment across from the Sag Harbor Marina and be a part of a fun and supportive team!

What You’ll Do:

• Demonstrate professionalism and exceptional product knowledge.

• Create an environment where customers feel comfortable no matter what their technical experience may be.

• Create a consultative atmosphere to ensure a client receives the best solution possible for their individual needs.

• Explain to customers how GeekHampton can support them before, during, and after the sale is complete.

• Go above and beyond to ensure a great shopping and problem solving experience.

• Participate to exceed sales goals for yourself and the store.

• Engage in ongoing professional sales and product training.

Key Qualifications:

• Have a genuine passion for Apple products and maintaining an expert level of knowledge on all product and services we offer.

• 1 year experience troubleshooting and supporting Mac/iOS devices in a business or education environment is a plus.

• Excellent verbal and written communication skills.

• Strong people skills and a knack for problem solving.

• Maintain a calming, helpful demeanor with customers, while demonstrating patience and a genuine desire to delight our clients.

• You are tech savvy.

• You are a fast learner and are motivated to continually learn about products and develop new skills.

• Able to maintain composure and customer focus while troubleshooting and solving technical issues.

• Versatile and willing to do what it takes to solve any problem and delight the customer.

• Enjoy a fast-paced and high-energy team.

• Friendly and have great communication skills.

• An excellent, empathetic listener.

• Like working as part of a team and are willing to pitch-in wherever necessary.

• Driver’s license is not mandatory, but reliable transportation to Sag Harbor is required.

Benefits

We are committed to making GeekHampton a rewarding place to work, creating a great experience for both our customers and employees. As a small local business we rely on input from every employee and each person has an opportunity to express his or her creative ideas. We offer competitive benefits and salary depending on experience.